Reference eResources - FAQ

What are the Reference eResources?

The Reference eResources are digital databases that provide current, reliable information on many topics including art, biography, business, current affairs, education, health, history, literature, science, and technology. In these databases, you will find magazine and newspaper articles, encyclopedias, quick reference sources, biographies, college catalogs, governmental statistics and electronic books, many of which used to be available only in the library's Reference section. Now they are available in their digital form 24/7 on the computer anywhere with an Internet connection.

Is there a charge to use the Reference eResources?

No. Our selection of electronic resources are free to our patrons thanks to the generosity of the following donors:

  • Sargent Memorial Library Foundation
  • Massachusetts Board of Library Commissioners
  • Massachusetts Library Systems
  • Central/Western Massachusetts Automated Resource Sharing Network (C/W MARS)

Why should I use the Reference eResources?

These carefully curated Reference eResources provide current, reliable information from a wide variety of resources, including research in specialized subject areas. You can be sure that the information you find in these databases are from trusted and reliable sources. In comparison, information you find with a search engine on the Internet may not always be from reliable sources.

Furthermore, many of the eResources are available 24 hours a day from any computer anywhere as long as you have Internet connection.

How do I access the Reference eResources away from the Library?

The Reference eResources is listed under the eResources section of our website. You can either navigate to the Reference eResources page through the menu bar on the top of every page, or click on eResources and link to Reference eResources through the eResources main page. You can choose to browse the Reference eResources alphabetically or by subject

We also have a separate listing of premium eResources provided just to Sargent Memorial Library cardholders. You must have a valid Sargent Memorial Library Card to access these premium resources remotely from your home or office computer*.

*Ancestry Library Edition is only available to patrons from within the Sargent Memorial Library.

Why do I have to create an account?

Some Reference eResources, such as Universal Class and Mango Languages, may ask you to create an account so that your individual progress can be tracked. Other resourcs may ask you to create an account in order to provide certain features, such as saving your searces and articles. The library does NOT have access to these account information, so please be sure to save your  login and password information in a way that is easy for you to remember.

Why can't I access the Reference eResources?

There may be an issue with your account if you are unable to access a resource after you've typed in your 14-digit library barcode (do not include the spaces). The two most common problems are a fine exceeding $10, and an expired account. You can pay fines online, and call us (978-263-4680) during regular library hours to update your library account. Occasionally, the database may be down for technical issues. We always appreciate knowing when you are experiencing trouble using these eResources by email or by phone.

How do I retrieve information from the Reference eResources?

Each Reference eResource is structured differently.  There are help sections or tutorial features on each site.  If you need additional help, please call the library or come by and we will be happy to assist you.

Can I print or save articles from the Reference eResources?

Yes, you can print from most Reference eResources. Many databases have a print function that reformats the content to reduce the number of printed pages. You can also use the browser print command. Many but not all databases allow you to save content to a floppy disk.

Can I e-mail articles from the Reference eResources?

Many of the Reference eResources offer an e-mail function so that you can send articles to yourself or a friend.