When should I call 911?

911 lines are reserved for emergency calls to report a crime in progress, or a fire, or to request an ambulance. Using 911 for non-emergency calls may delay the arrival of help for people caught in real emergencies.

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1. When should I call 911?
2. If 911 is supposed to provide my name and address, why does the dispatcher ask me for it?
3. I dialed 911 and explained to the dispatcher that it was an accident, but the police still came to my house. Why?